TERMS OF SERVICE

Terms of Service

Welcome to The Rustic Pelican,

At The Rustic Pelican, we are proud to offer you our signature Modern Rustic Farmhouse collections. 
A blend of Modern Rustic Farmhouse style with hints of Southern influences. 
Our designs are the perfect compliment to numerous styled home decor and Designs. 
The Rustic Pelican also offers Wedding Decor & Designs, 
Please be sure to check back regularly, as we will always be adding new items to our shop. 
We accept most major Credit Cards. 
We do not ship any items until the payment has cleared.

By placing an order from our shop, you agree to our policies.

Most of the items that we offer are made to order. Upon the full receipt of your payment, we will start processing your order. Each listing gives an up-to-date estimate of the time we require to make the object - this time period excludes the time which it takes to ship. If you need your item sooner, please inquire before placing your order. Depending on inventory, some items may ship at a later date. 
I ship using USPS Priority Flat Rate & Parcel shipping or FedEx standard shipping, which includes tracking. Outside of the United States, I ship First Class mail, FedEx or DHL, I will use whichever method is less expensive for the size/weight of the item being shipped to you. You will receive an email when your package ships, with the tracking number so that you can track your own package and know exactly when to expect it. 
I take special care packaging my items, in the same manner, I would want to receive them.

You can expect your item (s) to ship within 2 to 8 weeks from date of purchase. 
We will notify you if there is a delay with your order. 
Each item is carefully crafted and handmade to order. 
Every item in my shop is professionally packaged for secure shipping. We also include TRACKING on all of your items.

If you would like to purchase additional tracking or insurance that will be at your own expense. Please let us know prior to purchase and we will add on the additional charges for the cost of insuring your package.

INTERNATIONAL ORDERS; 
Orders will be custom made within 2 to 8 weeks when your order is received. Please allow up to 8 weeks for the production and shipping time frame. If you are in need of the item by a certain date, please let me know and I will make every effort to see if we can accommodate this date.

We are NOT responsible for lost or damaged items due to the mail system. Our goal is to make you something that you are sure to love. We package all our items very carefully, in the same way, I would want to receive an item. If for some reason you are unhappy please let me know and I will try to correct it.

NOTE: INTERNATIONAL BUYER......We are not responsible for any taxes or fees your country may charge after your item is shipped! The shipping fee you pay is strictly a shipping fee!

*Please be sure to enter your " correct shipping address " for purchases. Your order will be shipped to the address provided. *Any returned packages due to incorrect addresses, will be re-shipped at the buyer's expense. I am NOT responsible for lost or damaged items due to the mail system,

SHIPPING TO A DIFFERENT ADDRESS? 
*If you would like your order to be shipped to a different address, please specify the correct address in the “message to seller” box at the time of checkout.

Production and Shipping Policy:

All of our products are made in the US. We take pride in creating and hand painting each piece we produce by hand.

We list an approximate production time. 
Please note these production times can fluctuate for various reasons including material demand, production delays, inclement weather so in kind, please be patient.

Shipping Policy:

Our products ship via USPS with delivery confirmation or via UPS depending upon which is most cost-effective. Tracking information will be updated in the order if/and once received. Please note tracking information is provided directly by the mail carrier service. We attempt to assist each customer if they should have a shipping inquiry, however, we encourage you to contact the assigned mail carrier directly.

The Rustic Pelican is not liable for lost or stolen packages. The Rustic Pelican will not be held responsible for additional shipping charges if the packages are returned to our workshop due to customer absence, customer errors in addresses or package refusal.

We will not be held responsible for any address corrections sent to us AFTER the order has been placed. However, we will do our best to accommodate changes.

FREE SHIPPING: Free Shipping applies only to contiguous states.

International Orders: For international orders: Please inquire about Shipping Costs before placing an order.

We DO NOT offer Free Shipping for International orders or to Alaska Hawaii, Puerto Rico or other US territories. 

We are unable to track international orders shipped via USPS once they leave the United States. Please contact the mail carrier service directly for tracking and customs inquiries. Be patient as most packages arrive at their destination!

Please allow some time for the status of the shipment to correctly display after receiving tracking numbers.

Delays 
Please note in addition to possible production delays listed above, possible shipping delays may occur due do mail carrier service policies. These may include weekends, public holidays, mail carrier service closures, weather delays, and the like.

Additional Information:

Production and Shipping Policy

All of our products are made in the US. We take pride in creating and hand painting each piece we produce by hand.

Each object lists an approximate production time on the product detail page. Please note these production times can fluctuate for various reasons including material demand, production delays, machinery needs and the like. So in kind, please be patient.

TREE SWINGS: 
Our tree swings come with Manila rope for hanging. Manila rope is a natural fiber and will self-abrade internally and shrink 10% to 15% if it is kept moist for long periods of time. The Rustic Pelican is not responsible for the deterioration of the manila rope. Replacement manila rope can be purchased from any local hardware store. Pro-Manila SYNTHETIC rope can be purchased at an additional cost in the "upgrades" section of the shop. 
An instructional video for how to tie and hang the tree swing will soon be available on our website.

CUSTOM TUB CADDY: 
It is the customer’s responsibility to provide the correct measurements to The Rustic Pelican for all custom tub caddy orders. Directions on how to obtain the correct measurements are located here. If there is any doubt, please send me a message before placing your order. Once your order is received, your product will then go into production. These items may not be returned or exchanged, and are not eligible for price adjustments.

WHOLESALE & TO THE TRADE: 
Wholesale purchases are available to qualifying retailers. We do not offer our products on consignment. Interior designers and architects may qualify for a tiered trade discount based on the order total. Please inquire if you believe that your order may be eligible for a trade discount.

CARE: Proper care of our products will ensure their long life. The Rustic Pelican is not responsible for damages caused by products through use.